In a nutshell
I will NEVER do anything dodgy with your data. I care too much.
The detailed stuff…
It’s really important to me that your privacy is protected when you share information with me. Any information you do share, I promise to only use in the ways stated below.
I might change this policy from time to time by updating this page, so it’s worth checking back occasionally to ensure that you are happy with any changes. This policy was last updated November 2018.
What I collect
I may collect the following information from you:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys
I won’t gather this without your knowledge, so you will always have the option to not provide any of this information.
How I collect this information
I collect this information in three ways:
- Via forms when you sign up to receive my newsletter
- Directly from you if you contact me with an enquiry via email, phone or through the contact forms on this website
- Through customer surveys
What I do with the information I gather
I use this information to better understand the needs of my customers, to help me tailor and improve my work, the services I offer and the things I write about in my blog.
If you have opted in to receive my newsletter via my website, I may periodically send promotional emails about special offers I am running, or other information which I think you may find interesting using the email address you have provided. You have the option to unsubscribe at any time.
I will NEVER sell, distribute or rent your personal information to third parties unless I have your permission or are required by law to do so.
I try hard to ensure that your information is secure. In order to prevent unauthorised access or disclosure, I have put in place suitable physical and electronic procedures to safeguard and secure the information I collect online.
I can’t guarantee the safety and privacy of information you provide to third parties via my website (e.g. Mailchimp), but I do my best to use trusted, well-known technology to reduce any risks to your information.
Cookies & how I use them
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
I use traffic log cookies to identify which webpages are being used, rough location of users and what devices my website is being viewed on. This helps me provide you with a better experience, by enabling me to analyse which pages you find useful and which you do not. I only use this information for statistical analysis purposes and then the data is removed from the system.
A cookie in no way gives me access to your computer or any personal information about you, other than the data you choose to share with me in the ways previously explained. All information received by me via cookies is anonymous, so I cannot personally identify you or your location.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
My website contains links to other websites of interest. Once you have used these links to leave my site, you should note that I do not have any control over that other website. Therefore, I cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may request restriction or deletion of any of your personal information in my records by emailing [email protected].
You may request details of personal information which I hold about you under the Data Protection Act 1998, free of charge. If you would like a copy of the information held on you please email [email protected].
If you believe that any information I am holding on you is incorrect or incomplete, please email me as soon as possible, at the above address.